At gcash jili, your privacy matters. This page explains exactly what personal information we collect, why we collect it, how it is used, and what rights you have as a member in the Philippines. If you have questions after reading, our FAQ page is a good place to start.
When you register and use the gcash jili platform, we collect certain personal information to verify your identity and provide a safe, personalised experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account activity data such as login times, deposit and withdrawal history, game session records, and device information including IP address and browser type. Payment-related information — such as your GCash account reference or other supported payment method details — is collected solely to process transactions securely. We may also collect information you voluntarily provide when contacting our support team, submitting feedback, or participating in promotions. All data collection is limited to what is necessary for the purposes described in this policy.
Your personal data is used primarily to operate and maintain your gcash jili account, process deposits and withdrawals in Philippine pesos, and verify your eligibility to use the platform. We use account activity data to detect and prevent fraud, money laundering, and unauthorised access, in line with our obligations under Philippines regulations. Communication data — such as your email and mobile number — is used to send account notifications, security alerts, and, where you have opted in, promotional updates about new offers on the Promotion page. We analyse aggregated, anonymised usage data to improve platform performance, game availability, and the overall mobile experience. We do not use your personal data to make fully automated decisions that significantly affect you without human review. Your data is never sold to third-party advertisers or marketing companies.
gcash jili shares your personal information only in limited, clearly defined circumstances. We work with trusted third-party service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who access your data solely to perform services on our behalf and are bound by strict confidentiality agreements. We may disclose your information to Philippine government authorities, regulators, or law enforcement agencies when required by law or to protect the rights and safety of our members and the platform. In the event of a business transfer, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified in advance. We do not share your data with other online gaming platforms or unrelated commercial third parties. Any third party that receives your data is required to handle it in accordance with applicable Philippines data protection law.
We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the gcash jili platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staffare required to complete data security training. We conduct regular security reviews and vulnerability assessments to ensure our systems remain protected against emerging threats. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippines authorities in accordance with applicable legal requirements. You can help keep your account secure by using a strong, unique password and enabling any additional verification options available in your account settings.
As a member based in the Philippines, you have specific rights regarding your personal data under applicable data protection law. You have the right to request access to the personal information we hold about you, and to receive a copy in a commonly used format. You may request correction of any inaccurate or incomplete data we hold, and we will update our records promptly upon verification. You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You may also object to or request restriction of certain types of processing, including direct marketing communications. To exercise any of these rights, please contact our support team at [email protected] and we will respond within the timeframe required by Philippines law.
gcash jili retains your personal data for as long as your account remains active and for a period thereafter as required by Philippines law and our regulatory obligations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements. Data collected for marketing purposes is retained only for as long as you remain opted in, and is deleted promptly upon your request to unsubscribe. Technical logs and device data are retained for shorter periods in line with our security monitoring needs. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you have questions about specific retention periods, you may contact us at [email protected].
The gcash jili platform uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how members use the site so we can improve the experience. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand which features are most useful to Philippines members, and these can be managed through your browser settings. We do not use third-party advertising cookies or allow external ad networks to track your activity on our platform. By continuing to use gcash jili after being informed of our cookie use, you consent to the use of essential and analytics cookies as described here. For more detail on managing cookies, please refer to your browser's help documentation or contact our support team.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements in the Philippines. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify active members by email where appropriate. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the gcash jili platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to discuss your account options. Questions about this policy can be directed to [email protected] or answered through the FAQ page.
Last updated: January 2025. This Privacy Policy applies to all gcash jili members in the Philippines.
Your personal information is never sold to advertisers or unrelated third parties. It is used only to operate your account and comply with Philippines regulations.
All data in transit is encrypted. Access within our team is strictly limited, and we conduct regular security reviews to protect your information at all times.
Request access, correction, or deletion of your data at any time by contacting [email protected]. We respond within the timeframe required by Philippines law.
Our support team is available 24/7 to help all gcash jili members across the Philippines. You can also check the FAQ page for quick answers, or reach us directly at [email protected].